If you are having trouble placing a wager:
- Verify there are no updates for your mobile app.
- Please check that you are being geolocated properly
- Ensure cellular data is enabled.
- Make sure you have disabled or removed any 3rd party virtual private network software (VPN) or remote desktop programs (RDP) which restrict or alter your geolocation. RDP examples: Zoom, LogMeIn, TeamViewer. VPN examples: HideMyAss, CyberGhost, SurfShark.
- Log off the app and log back on again.
If you are still having trouble, please contact us a firstname.lastname@example.org. Please include the following to expedite your request:
Full first and last name on your account
Date of Birth
Your Zip Code
Account Number/User Name
Wagering Location (Ohio)
Any print screens that may help us diagnose the issue