Contacting customer support

The best way to reach us for any reason is by going to the main support page.  You should see a floating "contact us" icon.  Once you click "contact us", you can email us 24/7 or initiate a chat during our customer support hours.

You can also reach us directly at 

Please note our customer support hours are 4:00 am PT to 11:00 pm PT*.

*New Jersey customer support hours are 4:00 am PT to 8:00 pm PT.

To expedite your request, please include the following information:

Full first and last name on your account
Date of Birth
Your Zip Code

Account Number/User Name
Wagering Location (Arizona, Colorado, Iowa, Ohio, Maryland, Nevada, New Jersey, Tennessee, Virginia)


If you would like a Win/Loss Statement generated for you, please contact us at and we will be happy to take care of that for you as well.  

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