We're sorry that you're having trouble with your withdrawal. You should have received an email with details about any failed withdrawals. There could be a number of reasons for a withdrawal being rejected such as your payment details changed or that method is no longer available.
Please make sure you have funds in your SuperBook account. Also, check to make sure the funds haven't already been transferred to your Play+ account.
Alternate Withdrawal Options:
If you are having difficulty with Play+, you can also utilize the PaySafe VIP preferred/ACH option:
Soon, you will also be able to withdraw funds from your account in person at The Lodge Casino SuperBook in Black Hawk, CO.
Please contact customer support at Support@SuperBook.com if you have any questions.