Nevada Wager Troubleshooting

If your identification on file is expired, you will not be able to wager.  The app will provide a message letting you know.  Please send a picture of your non-expired identification (front and back if applicable) to support@superbook.com with the subject line ID Update <your name and account number/user name>.

If you are having trouble placing a wager:

  • Verify there are no updates for your mobile app.
  • Please check to make sure your Wi-Fi is disabled (turn it off in your mobile device settings). 
  • Ensure cellular data is enabled.
  • Make sure you have disabled or removed any 3rd party virtual private network software (VPN) or remote desktop programs (RDP) which restrict or alter your geolocation. RDP examples: Zoom, LogMeIn, TeamViewer. VPN examples: HideMyAss, CyberGhost, SurfShark.
  • Log off the app and log back on again.

If you are still having trouble, please contact us a support@superbook.com.  Please include the following to expedite your request:

Full first and last name on your account
Date of Birth
Your Zip Code

Account Number/User Name
Wagering Location (Colorado or Nevada)

Any print screens that may help us diagnose the issue

 

 

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